Customer Success Manager
Toronto, Ontario, Canada
A Leader in Automating Intelligent Industrial Operations
At Canvass Analytics, we are disrupting the way industrial operational data is being used to make critical business decisions. Our disruptive, leading edge AI-powered analytics platform transforms plant operations, giving them predictive insights that enable autonomous operations.
Canvass AI software platform is empowering Fortune industrial companies to transform industrial engineers into digital engineers who are driving data driven decisions in day-to-day operations. Canvass Analytics’ customers include leading energy, manufacturing, food and ag, oil and gas, and metals and mining companies around the globe.
We’re an agile scale-up with the operational intelligence of a global business. As we accelerate rapidly, we are constantly looking for driven and ambitious innovators to join our team.
What we’re looking for:
As we continue to scale rapidly and grow our customer base, Canvass Analytics has an exciting opportunity for a Customer Success Manager. This role will be solely dedicated to overseeing the happiness of our clients. This includes ensuring successful engagement with our product, increasing product utilization based on customers’ business needs and ultimately deepening our relationship with the customer.
Who you are:
You may be an experienced CSM or have a background in successful project management and client delivery, and ultimately you get tech. You have several years’ experience working for or with industrial companies. You understand the processes and inter-working of a manufacturer. Ideally, you have an Engineering Degree as well as your PMI Certification. Your persuasive nature and business acumen will be used to continually help our customers realize the many benefits of our software platform for improving and optimizing their assets and processes.
You have an obvious passion for client happiness, delivery and engagement. You know best practices, processes, and methodologies and you understand technologies and systems to help get the job done. You know how to make conversations happen, how to anticipate issues (and proactively solve them) and understand how you can help. You move fast and readily adapt to change.
You have done this before for several years and you are chomping at the bit to do it again, yet better. You are excited at the opportunity to be the frontline person for our clients. You know that every project is an opportunity to grow Canvass’ presence with the customer and you love building the trusted relationships to help see our customers succeed. You want to build out the structure and the processes while rapidly reacting and responding to the needs of the customers.
Here’s what our new Customer Success Manager will do:
Take care of our customers. Our customers are one of our most valuable assets. You will act as the main point of contact and trusted advisor to customers, managing the end-to-end process and nurturing the relationship:
Own, build and grow customer relationships with key client contacts at all levels.
Proactively identify problems and issues, solving them in innovative ways that result in exceptional levels of customer satisfaction.
Onboard and assist in training new customers and partners. Get them engaged and using the Canvass platform quickly. Help them increase their confidence to find solutions and opportunities for their company.
Own the process for the initial platform deployment, coordinating all efforts with the client
Define deployment architecture for customers
Work with the Engineering and Product team
Collaborate across teams internally to troubleshoot issues, address concerns and answer questions.
Maintain daily, weekly or monthly touchpoints depending on the stage of the project to increase product footprint and strengthen customer loyalty (while monitoring for red flags.)
Whatever it takes. Identify gaps and address them. Introduce ideas and implement them. This is a build-as-you-go role. It’s a challenge and it’s rewarding.
Be a trusted advisor to our leadership team. Advise and execute on customer engagement strategies.
Continuously evolve. Create an approach that capitalizes on everything that we can offer to our clients and adapt so we can scale effectively.
What's in it for you
You want to join a company that’s at the forefront of leading-edge technology and you want to be the person that takes us there and captures massive market share. You want to be part of an ambitious, successful team that is rapidly scaling up, and building a world class organization.
Some of the benefits you can expect as part of our team include:
Inclusive culture, open to ideas
Generous time off, including vacation and personal days personal days to help rejuvenate
Extended health benefits, including drug coverage, dental coverage, and Health Spending Account
Flexible office policy, with options to work remotely
Attend Conferences to extend your knowledge and skills
Company-provided MacBooks and standing desks
Top technology and tools to excel at your role
Free team lunches
Why Join Canvass?
Canvass Analytics is using AI to automate operations for the Industrial sector. We are changing the way industry thinks and uses AI, and it’s getting noticed everywhere. We’ve been recognized by Network World as a Top 10 Hot AI-Powered IoT Startups and by Canadian Innovation Exchange as a Top 20 Most Innovative Canadian Company. Canvass is backed by Google’s Gradient Ventures.
What's it like working at Canvass?
This is a place where everyone is all in. From the CEO to the newest hire, we all pitch in where needed and do what it takes. We are a relatively flat organization where everyone is invited to the table, to listen in and be part of the conversation and decisions. We have an inclusive culture.
Think this job is meant for you but worried you don’t have it all? If you feel you meet 70% of the qualifications listed and you are an innovative team player, express your interest here and we promise to consider your full profile.
Canvass Analytics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.